Frequently Asked Questions
Find answers to common questions about our platform and services.
General
What is CityBix?
CityBix is a hyperlocal marketplace that connects you with local stores and businesses in your area. You can browse products, place orders, and get them delivered to your doorstep.
Is CityBix free to use?
Yes, browsing and using the platform is free for customers. You only pay for the products you order and any applicable delivery fees.
Orders & Delivery
How do I place an order?
Simply browse stores in your area, add items to your cart, and proceed to checkout. You can choose your preferred payment method and delivery address.
Can I track my order?
Yes! Once your order is confirmed, you can track its status in real-time from your account dashboard or the order tracking page.
What are the delivery charges?
Delivery charges vary based on the store's location and your delivery address. The exact fee will be displayed at checkout before you confirm your order.
Account & Support
How do I create an account?
Click on the "Sign Up" button at the top right corner of the page. You can register using your email or sign up with Google/Facebook.
I forgot my password. What should I do?
Click on "Forgot Password" on the login screen. We'll send you a link to reset your password via email.
How can I contact customer support?
You can reach our support team via email at support@comingsoon.com or through the "Contact Us" page.